General maintenance

Preventive maintenance

• A type of planned maintenance carried out routinely and periodically for the purpose of optimizing the SYSTEM, predicting and preventing future problems and malfunctions.
• This method provides a certain level of security, ensures optimum performance, availability and reliability of system operations.
• Preventive maintenance tasks extend the lifespan of system components. As part of preventive maintenance, INsig2 ensures optimal performance of your system, provides advice on identified possible improvements and system upgrades, know-how for increasing the efficiency and information on the risks that may affect optimal system operation which are outside the scope of this maintenance.
• Continuous system integrity is achieved with regular preventive maintenance and services.

Adaptive maintenance

• Making changes to specific functionalities of systems developed for each customer.
• Adaptive maintenance also implies the need for modifying certain functionalities even when the system works as intended and there are no faults or errors in the system in this regard. It is usually carried out when necessitated by changes in regulatory standards or shifts in customers’ political or business operations.
• Such changes usually cause a divergence between original system design and parameters, and the need for harmonization and implementation of new functionalities based on customer requests.

Predictive maintenance

• Predictive or planned maintenance is any method of scheduled maintenance applied on systems, machines and devices which involves preplanned replacement of used system parts for the purpose of avoiding breakdowns and downtime.
• Predictive maintenance therefore prevents system disruptions and outages, effectively reducing the security risk of system shutdown to a minimum.
• The goal of planned maintenance is to mitigate corrective maintenance to an acceptable level.
• Predictive maintenance is carried out as part of regular preventive maintenance activities. 

Customer support

• Involves assisting and advising customers in their daily use and management of system components.
• This is a very important maintenance segment whereby active communication and customer support serve as a tool for ensuring proper daily use of system components.
• Functionality of any system relies on the ability of the customer to proficiently manage and use its components. For this reason, INsig2 offers its customers this continuous support model as an integral part of the successful use of the system and its components. 

Technological upgrading

• Although this type of maintenances seems less important and somewhat easier to implement than other models, this is certainly not the case in reality. Any given system may have fewer or more hardware and software components provided by different manufacturers.
• Each such component requires or may require a software update and/or upgrade. Software updates and/or upgrades may be deployed on any number of hardware or software types and combinations. Systems with multiple components require planned monitoring and updates – upgrading of all system components.
• Updates have various meaning as they are applied to both the operating system as well as individual hardware and software components. These include implementing available improvements and eliminating software errors, providing numerous system upgrades and enhancements such as new options, removing obsolete features, identifying and removing application errors, and most importantly – patching detected security vulnerabilities. Updates are commonly implemented via service packs, patches, and similar deployment methods. 
• Upgrading means replacing existing software with newer versions, boasting significant changes or improved functionalities in relation to the current version. Such upgrades are implemented according to manufacturer-specific schedules which are usually less frequent then standard software updates.

Customer training

• Our integrated security solutions are comprehensive systems which include expert staff with adequate training. Persons with necessary management know-how and skill sets are called system administrators. System administrators are the central links in any system. They are absolutely essential for competent system management.
• System administrators are responsible for implementing management policies, ensuring proper operation of the entire system, and often serve as a main communication channel for reporting operational problems and system errors.
• Highly efficient and suitably trained administrators are absolutely necessary to keep the system running as smoothly as possible.
• We have developed our own training system tailored to each customer individually. Depending on specific customer needs, training models may include hands-on training or traditional training provided by lecturers in classrooms.